SHIPPING POLICIES

When will my order be processed?

All orders are handled and shipped from our warehouse located in General Martínez Campos, Madrid, Spain. Please allow additional time for your order to be processed during holidays and sales seasons. We process orders from Monday to Friday, excluding weekends, national and local holidays, at the delivery address that you have specified when making the purchase. Orders will be processed as soon as we receive notification of your purchase and payment confirmation, we will begin to process your order and it will be shipped the next day after the processing day.

How long will it take to receive my order?

Once you place your order, please allow 1-2 business days for us to process your orders located in Madrid, Spain. After that, it will take 2-4 business days for delivery outside of Madrid, Spain and 5-7 business days for international orders (depending on location). As soon as we receive notice of your purchase and payment confirmation, we will begin to process your order. For orders to be processed the same day of purchase, you must place them before 2:00 p.m.Monday through Friday, otherwise, we will manage it the next business day.

 Regarding shipping to the Peninsula, your order will always be delivered between 24 and 48 working hours. If the shipment is to the Balearic Islands, your order will be delivered between 7 and 10 working days and if it is to the Canary Islands it will be delivered between 7 and 10 working days. Once we send the order, you will receive a confirmation email with the corresponding invoice, a tracking number and a link that will allow you to follow your purchase on our own website.

Will I be charged taxes and customs?

The prices shown on our site are tax free in euros, which means that you may have to pay duties and taxes once you receive your order if you are not a member of the European Union (UK and Switzerland). Import taxes, duties, and related customs fees may be collected once your order reaches its final destination and are determined by your local customs office. Payment of these fees and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by your country's customs department. For more details on charges, please contact your local customs office.

 You live in the Canary Islands, Ceuta or Melilla: these are on your own.

Can I cancel my order?

Once an order has been placed, we are unfortunately unable to cancel it. If you would like to update the address, please send us a note at hi@monchytogo.com as soon as possible so we can try to update it for you. Please note that if the order is already in the postal system, we are unable to adjust the address and it is your responsibility to pick up the order at the shipping address provided. We want to hear from you any concerns, send an email to hi@monchytogo.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your purchased. Once we see the photos and the explanation, a gift certificate will be sent to you. Send an email to hi@monchytogo.com